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Return Policy

Effective Date: May 29, 2024

At Luxury Vogue, we strive to ensure that you are completely satisfied with your purchase. We understand that sometimes things don’t go as planned, and we are here to help. Please read our Return Policy carefully to understand the conditions and process for returning a product.

Conditions for Returns

Returns are only considered in the case of product damages. To be eligible for a return, the following conditions must be met:

  1. Damaged Product: The product must have been received in a damaged condition. Damages must be reported to us within 7 days of receiving the product.
  2. Proof of Purchase: A valid proof of purchase must be provided, such as an order confirmation or receipt.
  3. Original Packaging: The product must be returned in its original packaging, including all tags, accessories, and documentation.

How to Initiate a Return

If you receive a damaged product and need to initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team within 7 days of receiving your order. You can contact us via:
  2. Provide Details: Please provide your order number, a description of the damage, and any relevant photos to help us process your request efficiently.
  3. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.

Return Process

  1. Packing the Item: Pack the damaged product securely in its original packaging, including all tags, accessories, and documentation.
  2. Shipping the Return: Follow the instructions provided by our customer support team for shipping the return. Please include the Return Authorization Number (RAN) in the package.
  3. Inspection and Processing: Once we receive the returned product, our team will inspect it to verify the damage. If the product meets the return conditions, we will process your return.

Refunds

  1. Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  2. Processing Time: Please allow 7-10 business days for the refund to be processed after we receive and inspect the returned product.
  3. Shipping Costs: Shipping costs for the return of a damaged product will be covered by Luxury Vogue.

Exchanges

Currently, we do not offer direct exchanges. If you receive a damaged product and wish to receive a replacement, please follow the return process outlined above and place a new order for the replacement item.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Products not received in damaged condition.
  • Items without a valid proof of purchase.
  • Items returned without prior authorization or a Return Authorization Number (RAN).
  • Products returned after the 7-day return window.

Contact Us

We are committed to providing exceptional customer service and are here to assist you with any questions or concerns regarding your purchase or our return policy. Please do not hesitate to contact us:

Thank you for shopping at Luxury Vogue. We appreciate your business and look forward to serving you again.

By using our site and purchasing our products, you agree to the terms of this Return Policy. This policy is effective as of May 29, 2024, and is subject to change at our discretion. Please review it periodically for any updates.